Tracking status explainer
What does “Held at Customs” mean?
Normalized category: At customs
What it means
The parcel is with a customs authority for review. This is a routine step for international shipments and does not by itself indicate a problem.
What normally happens next
Customs may release the parcel automatically or request additional documentation, duties, or taxes.
Is action required?
Possibly — read the specific scan for context.
When to contact the carrier
If customs contacts you or the carrier for information, respond promptly to avoid delays.
Package still not moving?
Use the Lost Package assistant for step-by-step troubleshooting based on the last scan.
Open the assistant