Tracking status explainer
What does “Exception” mean?
Normalized category: Exception
What it means
The carrier flagged something outside the normal delivery path — weather, address issue, damage check, or a delivery attempt problem.
What normally happens next
Read the detailed scan for context. Many exceptions clear automatically at the next scan.
Is action required?
Possibly — read the specific scan for context.
When to contact the carrier
Contact the carrier if the exception references an address problem or requests information.
Package still not moving?
Use the Lost Package assistant for step-by-step troubleshooting based on the last scan.
Open the assistant